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Practice Quality & Innovation

About PQI

Established in 2011, Practice Quality & Innovation (PQI) performs a variety of services within the UNC Health Care System. These services include, but are not limited to, working with inpatient and ambulatory physicians, advanced practice providers, nursing staff, and other staff. PQI’s primary goals are to improve patient experiences and outcomes, operational processes, and business performance.

Vision

Transform care delivery to maximize health

Mission

PQI drives the delivery of superior care and the continuous improvement of health care processes by:

  • Valuing the patient experience
  • Leading cross-functional integrated teams
  • Utilizing collaborative approaches, data resources, and quality methodologies
  • Developing and leveraging expertise
  • Discovering, creating, and scaling best practices and engagement strategies

Values

Make the Right Thing Easy
Provide tools and support to clinicians and staff to ensure our patients receive the right care at the right time, every time.

Do What You Say You'll Do
Be reliable. Follow through on commitments. Finish what you start.

Work With People, Not For People
Build collaborative relationships to achieve common goals and shared success.

Be Proactive
Anticipate potential needs, problems or reasons to adapt. Innovate by thoughtfully experimenting and re-imagining traditional solutions.

Act With Integrity
Communicate with honesty and transparency. Be conscientious and thoughtful in your actions. Always do your best.

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