Patient Relations

UNC Hospitals’ Patient Relations department is available to act as a liaison to address concerns.    We are here to assist patients and families to ensure their experience with UNC Hospitals’ is a positive one.  Should a concern about your experience arise, we first suggest, if possible, you discuss your concern with the involved parties.  If the concern remains unresolved, please contact Patient Relations and we will begin an investigation.  Your discussions with Patient Relations staff members are confidential and will not negatively affect your care.  Feedback is a valuable tool in making improvements throughout UNC Health Care.  The goal is for our patients to return to UNC Hospitals for all of their future care.

Office Location:  Ground floor of the Women’s Hospital next to the Women’s Health Information Center.  Take the carpeted hallway to the right of the information desk and Patient Relations is the second office on the right.
 
Office Hours:  Monday-Friday, 8 a.m. - 5 p.m.

Mailing Address:
UNC Hospitals
Attn:  Patient Relations
101 Manning Drive
Chapel Hill NC 27514

Telephone Number:  (919) 966-5006
Fax Number:  (919)966-9524
Email:  patrel@unch.unc.edu

You can also send your compliments to Patient Relations.