Patient Satisfaction
At UNC Health Care, we have two different ways to measure Patient Satisfaction.
Telephone Surveys
UNC Health Care also measures patient satisfaction with the Survey of
Patients' Hospital Experiences, also called the Hospital Consumer
Assessment of Healthcare Provider Systems (HCAHPS). HCAHPS (pronounced
“H-caps”) is a 27-question standardized telephone survey measuring
patients’ ratings of their hospital experience. The results are
compiled into 10 separate measures listed below. All results of this
test are publicly reported at http://www.hospitalcompare.hhs.gov,
where other hospital results can be found as well. HCAHPS allows
hospitals to publicly report and compare their results locally,
regionally and nationally.
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A - Patients who overall
rate the hospital highly B - Patients who would recommend hospital to friends & family C - Patients given information about what to do during recovery at home D - Doctors who communicated well with patients E - Nurses who communicated well with patients F - Patients who received help quickly from hospital staff G - Staff who explained medicines before giving them to patients H - Patients whose pain was well controlled I - Patients whose rooms were kept quiet at night J - Patients rooms and bathrooms kept clean |
*The highlighted scores indicate categories in which UNC received the highest score in the triangle region.
Written Surveys
We ask patients to fill out a survey about the care they received at
our hospitals and clinics. The results of these surveys are compiled
and analyzed by an outside agency to ensure fairness and
confidentiality. The information provided in these surveys is
invaluable as we continually try to improve our patients' experiences
at UNC Health Care.
Click on the links below to view our patient surveys:
- Inpatient/Practice Survey
- Outpatient Survey
- Emergency Department Survey (coming soon)
