Billing & Financial Assistance
Pay Your Bill Online
We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills when it’s convenient for you. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.
Pay Your Bill by Phone or by Mail
You will receive statements each billing cycle-one for hospital charges and one for physician charges. Follow the instructions on the statement to pay your bill.
You can pay by phone or by mail. Our dedicated Customer Services Representatives are available to handle all of your questions Monday-Friday, 8 am – 5 pm at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account.
All written correspondence, including checks indicating Payment in Full, must be mailed to UNC Patient Financial Services, 200 Eastowne Drive, Chapel Hill, NC 27514. If mailing a payment, please detach the payment coupon from your statement and mail it back in the return envelope. An account number must accompany all payments to ensure the payment is correctly applied.
Itemization of charges is available upon request and provided free of charge.
Customer Service Center
Customer Services representatives are available Monday-Friday, 8 am – 5 pm at 800-594-8624 (toll-free) or locally at 984-974-2222. Please have your account number and other patient identifying information on hand so that we can discuss your account with you over phone.
If you do not have insurance, or are concerned about paying for your medical bill, please call our Financial Assistance Unit Monday through Thursday, 8 am to 4:30 p.m. and Friday, 8 a.m. to 1 p.m. at 984-974-3425. We may be able to help you. All of our services are confidential.