Alert

Financial Assistance

If you do not have insurance or are concerned about paying for your medical bill, please select a location below for information about financial assistance programs.

UNC Hospitals

UNC Physicians Network

UNC REX Healthcare

UNC Lenoir Health Care

Chatham Hospital

Johnston Health

UNC Rockingham Health Care

Nash UNC Health Care

Pardee Hospital

Caldwell Memorial Hospital

Wayne UNC Health Care

UNC Health Care Billing Customer Service Center

Questions about your bill?

Call 800-594-8624 (toll-free long distance) or 984-974-2222 (local) Monday – Friday 8 a.m. to 5 p.m. (except holidays).

Please have your account number or medical record number available when calling.

Billing & Financial Assistance

Pay Your Bill Online

We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills when it’s convenient for you. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.

Pay Your Bill by Phone or by Mail

Pay Your Bill Online

Pay as a guest or log in to My UNC Chart to pay your bills online.

New to My UNC Chart?

Go to myuncchart.org and click the "I Need an Activation Code" button to create your account.Read More

You will receive statements each billing cycle-one for hospital charges and one for physician charges. Follow the instructions on the statement to pay your bill.

You can pay by phone or by mail.  Our dedicated Customer Services Representatives are available to handle all of your questions Monday-Friday, 8 am – 5 pm at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account.

All written correspondence, including checks indicating Payment in Full, must be mailed to UNC Patient Financial Services, 200 Eastowne Drive, Chapel Hill, NC 27514. If mailing a payment, please detach the payment coupon from your statement and mail it back in the return envelope. An account number must accompany all payments to ensure the payment is correctly applied.

Itemization of charges is available upon request and provided free of charge.

Customer Service Center

Customer Services representatives are available Monday-Friday, 8 am – 5 pm at 800-594-8624 (toll-free) or locally at 984-974-2222. Please have your account number and other patient identifying information on hand so that we can discuss your account with you over phone.

Financial Counseling

If you do not have insurance, or are concerned about paying for your medical bill, please call our Financial Assistance Unit Monday through Thursday, 8 am to 4:30 p.m. and Friday, 8 a.m. to 1 p.m. at 984-974-3425. We may be able to help you. All of our services are confidential.

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