Caring for Carolina

Caring happens in many ways. From our nurses who work hard to treat the whole person and not just the illness, to our specialty care programs, to community outreach efforts to meet the needs of the underserved, UNC Health is always looking for new ways to meet the health care needs of the entire state. Below are just a few examples of the ways we are working to provide the best care possible to our patients.

Carolina Care

Providing the highest-quality patient experience possible is a priority across UNC Health, and this is reflected in the care our patients receive. To maintain this quality of care across the system, we train our nurses in Carolina Care, an interdisciplinary and interdepartmental set of core behaviors and actions designed to provide a consistent, caring, highly positive patient experience.

The behaviors established by Carolina Care are based on a relationship-based model of care, rooted in Swanson Caring Theory. This theory of care, developed by Kristen Swanson, RN, PhD, FAAN, is a set of interrelated processes that build on a nurse's own knowledge and their interaction with the patient.

Patients who experience Carolina Care become active participants in their own care, while nurses are encouraged to anticipate a patients needs and address them as soon as, or before, they arise. It also empowers nurses to maintain ongoing communication with their patients in order to strengthen the patient-caregiver relationship.

Quality Improvement Programs

We have a strong commitment to include our patients and their families in decision-making along with our doctors, nurses and other health care professionals. We are proud of our colleagues and the work they do each day to create a culture of patient safety and quality improvement.

Serving the Underserved

  • Student Health Action Coalition
  • AHEC Community Outreach
  • Underserved curriculum track at the School of Medicine

Serving our LGBTQ Patients

UNC Health is committed to providing members of the lesbian, gay, bisexual, transgender, and queer-identifying (LGBTQ) community with equitable, compassionate, respectful, and personalized health care that is relevant to any individual’s particular needs. 

We believe that LGBTQ patients have the right to high-quality care, free from abuse, harassment, and discrimination. We encourage our patients to be open with their providers about their sexual orientation, sexual behavior, and gender identity so that we can provide the best possible care. 

Offering the highest quality care is the most important part of our responsibility to the state of North Carolina; our stated mission is to serve all people, regardless of race, color, sex, religion, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation. Our nationally recognized team of skilled physicians and staff are here to meet your individual needs.

Perinatal Psychiatry Inpatient Unit

The first of its kind in the United States, the UNC Perinatal Mood Disorders Inpatient Unit based at UNC Hospitals in Chapel Hill offers private, state-of-the-art, specialty care for women suffering from severe perinatal psychiatric issues.

The unit provides comprehensive assessment and treatment, working to provide a supportive environment to assist in the recovery from peribnatal psychiatric illness. A treatment team comprising highly-trained doctors, nurses, psychologists, midwives, social workers, and other therapists works together to create individualized treatment plans for patients.

N.C. Children's Airway Center

UNC Medical Center is home to the N.C. Children's Airway Center, which offers coordinated, multidisciplinary evaluation and treatment of children with complex congenital or acquired airway disorders.

The N.C. Children's Airway Center is one of a few pediatric airway centers nationwide, bringing together the largest concentration of pediatric airway specialists in the Southeast. These specialists include pediatric pulmonologists and otolaryngology/head and neck surgeons as well as dedicated experts in multiple disciplines including pediatric nursing, speech therapy, respiratory therapy, nutrition, and social work.