Response to Detected Deficiencies
Deficiencies may be detected through auditing and monitoring, Hotline calls, and other processes. Potential deficiencies reported to the Compliance Office will be promptly investigated and referred to other parties, as appropriate.
The Compliance Office reports to the appropriate manager or executive any concerns to be addressed or errors to be corrected, with recommended actions, as applicable. Recommended actions may include: revising policies and procedures, developing and implementing training, undertaking discipline/corrective action, and disclosing and returning over payments to government or private payers.
All activities and actions taken to correct deficiencies will be documented.