Picture of Population Health logos

Practice Quality & Innovation, and Population Health Services

2 Divisions of UNC Physicians Transforming care delivery to maximize health.

Robb Malone - Vice President

Practice Quality & Innovation

Ashley Arey, Executive Director
Care Access & Service Integration

Eileen Ciesco, Director
Programs & Analytics

Ronni Booth, Director
Quality Improvement & Change Management

picture of puzzle piece

Population Health Services

Jan Hutchins, Executive Director
Population Health Services

Wilson Gabbard, Director
Population Health Operations

Stephanie Turner, Director
Population Health Clinical Services


We support the delivery of timely, superior care and the continuous improvement of health care processes by:

  • Valuing the patient experience
  • Partnering with cross-functional integrated teams
  • Utilizing collaborative approaches, data resources, and quality methodologies
  • Developing and leveraging expertise in promoting the quadruple aim of health care
  • Discovering, creating, and scaling best practices and engagement strategies for patent populations and health care providers
  • Partnering with providers and patients to facilitate better informed, effective and efficient care utilization of health care resources


Make the Right Thing Easy.
Provide tools and support to clinicians and staff to ensure our patients receive the right care at the right time, every time.

Do What You Say You’ll Do.
Be reliable. Follow through on commitments. Finish what you start.

Work With People, Not For People.
Build collaborative relationships to achieve common goals and shared success.

Be Proactive.
Anticipate potential needs, problems or reasons to adapt. Innovate by thoughtfully experimenting and reimagining traditional solutions.

Act With Integrity.
Communicate with honesty and transparency. Be conscientious and thoughtful in your actions. Always do your best.

Bring a solution.
Don’t find fault, find a remedy.