Collaborative Coaching Services 

About Us

Serving UNC Health Care System and all of North Carolina by providing robust resources to support strategic transformation of the patient experience and delivery of care and organization goal achievement in collaboration with physicians and their care teams.


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Clinical Implementation Coaching (CIC)

Our licensed, highly qualified nurses with years of experience work alongside UNC Health Care System (UNC HCS) providers to facilitate the highest clinic readiness to meet a variety of quality measures, improve provider efficiency, and ensure our patients are receiving the very best care.


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Quality Improvement Coaching (QIC)

Certified Lean Six Sigma Quality Improvement Coaches who are aligned to meet key measures and organizational goals work with clinics using proven project-based improvement tactics to help them develop into high-performing, patient-centered practices to better support staff, improve outcomes, and care for all patients.


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Strategic Innovations Project Management Office (PMO)

Senior Process Improvement Professionals work to spread a quality focus across UNC HCS by applying QI tools and methods, deep data analysis, and leveraging relationships to drive outcomes in alignment with system goals and aims. The PMO leads cross-functional integrated teams driving complex process improvement projects, partners with leadership on strategic plan deployment, and collaborates on operational best practices to empower a culture of continuous improvement, all while integrating the very best patient, family, and staff experience.


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Hoshin Coaching

Skilled Quality Improvement (QI) & Change Management Coaches guide executive teams in the development of comprehensive Hoshin plans that connect system strategies to identifiable operational goals. In collaboration with area leaders, Hoshin coaches facilitate successful deployment of improvement tactics, interconnection of teams, and achievement of goals.