Programs and Analytics 

About Us

Programs and Analytics is committed to providing population health and quality outcomes at the highest level while delivering the best value.

icon image of enlarged ekg lineAnalytics

Provides analytics support and delivers strategically aligned and actionable data to UNC HCS clinicians and business partners in order to drive greater insights, a better patient experience, and meaningful value. The Analytics department strives to improve data strategy and increase quality in an ambulatory setting.


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Population Health Solutions

Designs, builds, and implements an integrated system to effectively, efficiently, and consistently deliver high quality care to large populations of patients in the Health Care System (HCS). Pop Health Solutions partners with clinical and operational champions to deliver EMR solutions that are: 1) Patient-centered & Customer Driven; 2) Clinically acceptable to ensure provider engagement; and 3) Aligned with best medicine and system strategy.


icon image of ekg line in heart framePrimary Care Improvement Collaborative (PCIC)

The Primary Care Improvement Collaborative (PCIC) is a Physician driven collaborative joining practice and support staff across the UNCHCS in a learning & sharing forum dedicated to improving quality for patients in the domains of clinical quality, access, and patient engagement. The Collaborative has a formal governance structure inclusive of developing and endorsing meaningful measures addressing each quality domain. Performance goals and benchmarks are established to drive performance improvement and reduce variation across the UNCHCS. It is the principal hub for practice transformation aimed at enhancing the patient experience and improving the health of North Carolinians.


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Patient Centered Medical Home (PCMH) recognition has been a cornerstone of UNC’s primary care practice transformation since 2012. In fiscal year 2018, UNC Health Care consolidated several quality improvement initiatives to create a new PCMH framework that is a system driven strategy designed to further transform primary care. The program streamlines patient centered practice transformation elements under four pillars: workflow / population health, quality measurement/ sharing best practices, practice collaboration, and patient/clinical staff safety.


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Government Programs

Directs the Center for Medicare and Medicaid Services' (CMS) complex Merit-Based Incentive Payment System (MIPS) and Medicaid Meaningful Use (MU) programs for the UNC Health Care System (UNCHCS). Through close collaboration with UNCHCS entity and clinical leadership, coaching, population health and information services, our Government Programs team continually reviews and analyzes the evolving landscape of CMS policy and rulemaking in order to ensure each applicable UNCHCS entity, or group, achieves the highest potential annual MIPS score, and that UNCHCS Eligible Professionals receive applicable Medicaid MU incentives.


icon image of monitor with graphs and light bulbBusiness Intelligence

Business Intelligence transforms data into actionable intelligence used to inform organizational strategic and tactical business decisions. Leveraging its analytical capabilities, software, and services it identifies opportunities for increasing efficiency and productivity. Operating under a best practice model, business intelligence enables end users access to information via visualization and reporting empowering decision makers with evidence needed to improve processes and outcomes.