COVID-19: Vaccine information and additional resources | Medicaid: The program is changing and you must take steps to keep your UNC Health providers


Maintaining health for you and your loved ones is always important, but decisions about getting care during this uncertain time can be confusing and even a little scary. At UNC Health, we’re constantly monitoring and adjusting to make sure we are safely and effectively providing the care you need.

  • We have appointments available - Delaying care can lead to otherwise avoidable complications or worsening conditions. Our providers are seeing patients both virtually and in-person to make sure you continue to receive the care you need as safely as possible.

  • Virtual care is here – We’re using video visits along with other virtual options to offer high quality care without you needing to leave home

Quick Links

Should I keep my scheduled appointment?

If you have an upcoming primary or specialty care appointment, we encourage you to keep it. Both in-person and virtual appointments are being offered, including video visits with UNC Health providers. Video visits are a great way to connect with your provider from the comfort of your own home.

Virtual Care Options

Chart describing types of virtual care visits

Learn about the types of virtual care options offered at UNC Health and the benefits of each.

  • Your provider’s office will contact you about setting up a video visit and to discuss other options if needed.
  • Video visits will be billed to your insurance. In most cases, your copay is the same as an in-person appointment. Coverage details vary by insurer, so please contact your insurance provider with questions and to confirm your out-of-pocket costs.
  • Many practices and clinics are open for in-person visits. We are taking extra safety precautions in our facilities if you and your provider decide it’s important for you to be seen in person. Be sure to check our visitor policy before coming in.
  • If you are unable to keep your current appointment, please call your provider’s office to reschedule.

Can I schedule a new appointment?

Yes, please don’t put off your health needs.

  • If you are new to UNC Health, you can use our online tools to find a nearby provider or practice and schedule a virtual visit online or call the listed appointment number for scheduling options.
  • If you’re an established UNC Health patient, call your provider’s office or use My UNC Chart to schedule a virtual visit with a provider you’ve seen in the past.

Which patients need to be seen in person?

Virtual visits allow UNC Health providers to offer quality care for many types of appointments. But some concerns require a physical examination and/or testing, as do some forms of treatment. Your provider will decide with you which type of appointment is best.

Are clinic or office visits safe right now?

We’ve taken many steps to protect your health during an in-person visit, including:

  • Reducing in-person visits to ensure fewer patients come to our facilities
  • Scheduling additional time between appointments to limit contact with other patients
  • Enhancing cleaning between patients, including more frequent deep cleaning of our facilities
  • Changing the setup of our waiting rooms to allow for physical distancing
  • When possible eliminating time in the waiting room, allowing you to stay in your car until we’re ready to take you directly to an office or exam room
  • Implementing a patient mask policy
  • Ensuring all our patients wash their hands thoroughly as soon as they enter our facilities
  • Assessing the wellness of each patient carefully before they enter our facilities
  • Ensuring COVID-19 patients are receiving care from dedicated teams in physical locations separate from all other patients
  • Providing our staff with adequate personal protective equipment
  • Limiting visitors to reduce the risk of physical contact

What should I expect during an in-person appointment?

Specific procedures vary by location, but patients coming to a UNC Health facility for an appointment should expect:

  • Wellness screening – Prior to coming in you’ll be asked a series of questions to make sure an in-person visit is still safe and appropriate
  • Temperature – You may be asked if you’re running a temperature or have your temperature taken before entering a UNC Health facility as an added precaution to ensure your safety and that of our staff and healthcare providers
  • Masks – Everyone entering a UNC Health facility will be given a face mask which must be worn securely during the visit. Masks lower the risk of spreading or catching the coronavirus through coughs and sneezes. Together with hand washing and physical distancing, these are the most important things we can all do to reduce the spread of COVID-19.
  • Appearance – Your provider may be wearing more protective gear than you’re used to seeing – including a mask, gown and gloves.

If You Have Symptoms of Coronavirus

If you are concerned you have been exposed or have symptoms of coronavirus (COVID-19), click the Coronavirus Help tab on the bottom of the page. This will bring up our coronavirus symptom checker that will lead you through some questions to determine if you need medical follow-up. You can also call your primary care provider. Do not go to your doctor’s office or an urgent care without first determining if further medical screening is necessary.

If you are having difficulty breathing, call 911 or seek immediate treatment.

Interested in a Video Visit?

Find out how to schedule a video visit, how to set up your equipment, and how to navigate a scheduled video visit.

Learn More about Video Visits

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