UNC Health Restrictions for Visitors, Vendors, Volunteers and Students

Community events, activities and meetings hosted at UNC Health facilities are canceled until further notice

To continue reducing the spread of COVID-19 in North Carolina, UNC Health is enacting restrictions for visitors, vendors, volunteers and students at its facilities across the state, including outpatient facilities and clinics.

NOTE: These changes will be implemented locally based on each facility’s configuration and resources. These restrictions may be revised without notice as the COVID-19 situation evolves. No visitor, vendor, volunteer or student with fever, cough, cold or flu-like symptoms should enter any UNC Health facility.

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Masks On Policy

We ask that all patients, companions, visitors, community practitioners and vendors wear masks at all UNC Heath facilities. Please check the mask policy of the Hospital you are visiting or a patient of, as policies may vary by location.

For Our Outpatient Locations:
All patients attending a clinic visit will be provided a mask at the front door of the facility. While we are asking patients to refrain from bringing a companion to their visit, any companions will also be provided a mask unless already wearing one. Outpatients and companions should wear the masks for their entire visit.

For Our Hospitals:
Patients will be required to wear their masks whenever they are outside of their rooms and when anyone else enters their rooms.

All approved visitors and any vendors visiting UNC will be issued masks at hospital entrances, which they will be asked to wear for the duration of the visit.

Community Practitioners:
Community practitioners will be required to wear masks. They will be issued a UNC Health mask if necessary.

Visitors

UNC Health remains committed to patient-centered, safe care throughout all of our hospitals and health care facilities. As the COVID-19 situation has evolved, our policy is evolving as well.
Restricciones de UNC Health para los visitantes

Effective July 2, 2021:

Inpatient Visitor Restrictions


UNC Medical Center

Self-Screening for Patients and Visitors Begins May 4

Starting May 4, patients and visitors who arrive at UNC Hospitals will be asked to self-screen for symptoms of COVID. If patients screen positive for any of the following criteria, they will be asked to call their destination clinic for instructions:

  • Cough
  • Fever or feverish feeling
  • Shortness of breath
  • Shaking with chills
  • Loss of taste or smell
  • Vomiting or diarrhea
  • Sore throat
  • A positive COVID test within the last 10 day

Patients who do not have their destination clinic’s phone number will be asked to call 984-974-1000 for assistance. Visitors who screen positive will be asked not to enter the facility. This information will posted at all public entrances.

All patients and visitors are still required to wear a mask:

  • Effective immediately, visitors and outpatients may wear a cloth mask or gaiter as long as it covers their mouth and nose at UNC Medical Center facilities. We will still have masks available at points of entry.
  • Inpatients must still wear a UNC Health-provided medical mask.
  • When required, visitor must agree to a COVID-19 screening.
  • TWO visitors per patient, per day, will be allowed in most inpatient areas at UNC Medical Center. We ask that additional visitors do not wait on campus.
    • Non-COVID-19 + patients may have up to two visitors at a time during visiting hours (9 a.m. - 9 p.m.) and one visitor may be designated to stay overnight. The overnight visitor must be in the facility prior to 9 p.m.
    • COVID-19 + patients may have one designated visitor during their stay. Visiting times will be scheduled by the patient’s care team.
  • No visitors under the age of 18 will be allowed to visit for the foreseeable future.

Pediatric Patients at UNC Medical Center

  • May have THREE designated visitors in total (parent, guardian, other), but only TWO can visit the patient at one time.
    • One parent/guardian will be allowed in the surgical patient care area during pre-operative and post-operative care.
    • COVID-19 + patients may have one asymptomatic parent remain in the room.
  • Additional exceptions will be granted for end-of-life situations, minors and patients requiring family support as outlined in our full visitor policy.
  • No visitors under the age of 18 will be allowed to visit for the foreseeable future.

UNC REX Hospital (updated March 8, 2022)

  • Inpatient:
    • Two visitors, ages 12 or above, are allowed at a time, not to exceed two visitors in the patient's room.
    • Visitors for COVID-19 + patients must follow all precautions outlined by the care team.
  • Emergency Department:
    • One companion, age 18 or above, allowed with the patient.
    • Pediatric patients may have two visitors.
    • Visitors for COVID-19 + patients must follow all precautions outlined by the care team.
  • Women’s Center:
    • Two visitors, ages 12 or above, are allowed for patients, not to exceed two visitors in the patient's room.
    • A Doula is not considered one of the two visitors.
    • Visitors for COVID-19 + patients must follow all precautions outlined by the care team.
  • Reminders:
    • Hospital grade masks are required for all patients and visitors in all areas of UNC Rex, regardless of vaccination status (no cloth or gaiter masks). If you do not have a hospital grade mask, we will provide one for you.
    • For the continued health and safety of our patients and staff, we ask that additional visitors do not wait on campus.

Outpatient Clinics/Outpatient Departments


UNC Medical Center

  • Adult outpatient and clinic areas will allow one adult companion per patient, but we continue to encourage individuals who are able to come alone to do so in order to support physical distancing efforts.
  • Children’s outpatient and clinic areas will allow two parents/guardians per patient.
  • All patients and visitors MUST wear masks for the entire visit.

UNC REX Hospital

  • Adult outpatient and clinic areas will allow ONE adult companion per patient. We encourage individuals who are able to come alone do so in order to support physical distancing efforts.
  • Children’s outpatient and clinic areas will allow two parents/guardians per patient.
  • All patients and visitors MUST wear masks for the entire visit.
  • Outpatient clinics may have limited waiting areas and may be unable to accommodate visitors.

Emergency Department


UNC Medical Center

  • May have ONE designated support person. Visiting hours do not apply in the ED.

UNC REX Hospital

  • One companion, age 18 or above, allowed with the patient.
  • Pediatric patients may have two visitors.
  • Visitors for COVID-19 + patients must follow all precautions outlined by the care team.

Additional Restrictions

  • The number of entrances to the hospital will be limited. All visitors and patients, including vendors and contractors, will be screened at designated entry points, including the Emergency Department.
  • All visitors must pass a health screening. No visitor with fever, cough, cold or flu-like symptoms may enter any UNC Health facility. These visitor restrictions may be revised as the COVID-19 situation evolves. No one should visit a patient if they have come into contact with someone who tested positive for COVID-19 in the last 14 days.
  • An appropriate mask will be provided to visitors during the screening process. Visitors will be required to wear the mask at all times and will not be allowed to remain in the hospital or clinic without one.
  • Patients under COVID-19 investigation may not have any visitors, unless compassionate care is approved.

These restrictions have been put in place to protect everyone’s safety. Universal pandemic precautions have been implemented throughout our system to lower the risk of transmission. We encourage you to use electronic communication for “virtual visitation,” such as FaceTime and Skype, in place of in-person visitation wherever possible. We appreciate your understanding at this time.

Vendors/Contractors

Only vendors and contractors who are essential to patient care and business operations will be allowed onsite on an as-needed basis. Vendors and contractors who do not directly support patient care and critical business operations should work remotely and will not be allowed in UNC Health facilities until further notice. Vendors and contractors may be subject to health screening at any time prior to entry or while onsite at any UNC Health facility.

Volunteers

Volunteers are extremely important to the function of UNC Health hospitals and clinics, but it is equally important to protect the health of those volunteers and the people with whom they come in contact. Volunteers who do not directly support patient care activities or essential business operations should not report to UNC Health facilities until further notice. These volunteers should follow the same requirements as UNC Health employees. Volunteers age 65 and older, and those with underlying health conditions are discouraged from participating in their volunteer roles at this time.

Students

UNC Health is an academic health system that values the mission of educating a health workforce for North Carolina and beyond. As we face the challenge of COVID-19, the education mission is clearly secondary to the primary mission of caring for the patients and populations we serve. Students are allowed in the clinical setting with the following expectations:

• Students must comply with all employee expectations regarding their own risk of illness.

• Students must meet all course expectations for professional behavior and clinical competence expected for their level of training.

• Students not adding value in the clinical setting may be dismissed by their clinical supervisors.

• Personal protective equipment is in short supply and therefore must be prioritized to those directly providing clinical care.

• At this point in time, we do not expect students to participate in the care of known COVID-19 patients.

• As the situation changes, these guidelines may change.

• Students who do not provide clinical services should not visit UNC Health hospitals until further notice unless they are deemed necessary for essential business operations.

If You Have Symptoms of COVID-19

If you are concerned you have been exposed or have symptoms of COVID-19, click the COVID-19 Help tab on the bottom of the page. This will bring up our COVID-19 symptom checker that will lead you through some questions to determine if you need medical follow-up. You can also call your primary care provider. Review COVID-19 testing options on this page. 

UNC Health has a very limited supply of monoclonal antibody treatment medications right now. The fastest way to see if treatment is available or if you are eligible is to call your primary care physician. 

Call 911 or seek immediate treatment if your COVID-19 symptoms include:

  • Difficulty breathing
  • Persistent chest pain and/or pressure
  • A fever >104 degrees Fahrenheit that isn’t improving with over-the-counter fever reducing medication
  • Persistent vomiting and/or diarrhea
  • Confusion they weren’t experiencing before
  • An inability to get up
  • A blue tint to your lips and/or face

Symptoms of COVID-19 include:

  • Cough
  • Shortness of breath
  • Loss of taste or smell
  • Sore throat
  • Fever or feeling feverish
  • Shaking with chills
  • Vomiting or diarrhea

If you were exposed to COVID-19 and have any of the above symptoms, or if you tested positive for COVID-19 less than 21 days ago, please call your provider's office before attending your next appointment.

Learn more about appointment protocols