What UNC Health Patients Need to Know
Is UNC Health Prepared?
UNC Health facilities maintain readiness for situations such as the one we currently face. Additionally, we have formed a COVID-19 Response Group comprised of senior leaders and medical experts from across our health system. This group is leading our efforts to meet the Coronavirus (COVID-19) challenge.
What to Do if You have Symptoms of Coronavirus (COVID-19)
"About 80% of patients with COVID have mild to moderate disease, and can be managed at home."
-David J. Weber, MD, MPH, Medical Director of Infection Prevention at UNC Hospitals
Our priority is to reduce the spread of coronavirus (COVID-19) and ensure care for those who have severe symptoms and may need to be hospitalized. Most patients with coronavirus have mild to moderate symptoms and can manage their symptoms at home, indoors. People with coronavirus should isolate themselves from others in their home.
If you are sick, take actions to keep others well and reduce spreading the virus:
- Stay home from work, school, and other public places.
- Physically separate yourself from other people in your home.
- Cover your coughs and sneezes.
- Wash your hands frequently with soap and water.
- Avoid sharing household items like towels, dishes, and utensils.
- Clean all high-touch surfaces like counter tops and handles, every day.
If you have shortness of breath or a cough that is not related to seasonal allergies (read more about allergy symptoms), click the Coronavirus Help tab on the bottom of the page. This will bring up our coronavirus symptom checker that will lead you through some questions to determine if you need medical follow-up. You can also call your doctor’s office. They can help you decide what to do.
Call your doctor before visiting the office or an urgent care location. If you are having difficulty breathing, call 911 or seek immediate treatment.
UNC Health also offers virtual urgent care through its UNC Urgent Care 24/7 virtual consultation service for non-emergency medical issues. Go to www.UNCUrgentCare247.com.
The UNC Health COVID-19 Helpline also is available at 1-888-850-2684.
You may have seen or heard the news about our Respiratory Diagnostic Centers (RDCs). RDCs are locations for assessment of respiratory symptoms, including those that may be associated with coronavirus. The UNC Health COVID-19 Helpline or your UNC Health physician must refer you to an RDC. Please do not come to an RDC without an appointment. Visiting an RDC does not guarantee you will be tested.
Who Needs to Be Tested and Why?
Coronavirus (COVID-19) Testing
The coronavirus situation is changing fast. Our main goal is to reduce spread of the virus and ensure care for those with severe symptoms. We need to conserve limited and precious resources, including tests and protective equipment like N-95 masks.
As most patients with coronavirus have mild to moderate symptoms, it is not necessary or possible for everyone to be tested for coronavirus. Visiting a doctor’s office, urgent care, or a Respiratory Diagnostic Center (RDC) before you have been screened could increase your risk of exposure. Help us save our resources for people who are most likely to get very sick from coronavirus (read more about those at risk).
We will continue to update our coronavirus (COVID-19) screening processes. We are relying on guidance from experts, the Centers for Disease Control and Prevention (CDC), the N.C. Department of Health and Human Services (NCDHHS), and UNC Health Infectious Disease specialists.
Coronavirus (COVID-19) Treatment
- Treatment for mild cases is to stay home and treat symptoms. About 80% of patients with COVID have mild to moderate disease, and can be managed at home.
- The importance of knowing if you test positive with COVID-19 is to stay home and to slow the spread, as the elderly and those with compromised immune systems are the most at risk.