Learn About Our Survey

UNC Health Care cares about you and your experience as a patient within our system.  We use our patient satisfaction survey results, provided by an independent patient experience company named Press Ganey, to learn how we can improve your health care experience.

Who receives the survey?

Patients who are seen at UNC Health Care outpatient provider offices are randomly selected to receive a survey.  Surveys are sent shortly after appointments, as long as the patient has not received an outpatient survey in the last 30 days.

Are all comments posted?

We collect comments from the Care Provider section of the Press Ganey survey and post them weekly.

We post all comments unless it meets the following exclusion criteria:

  • Contains protected health information and other confidential data that may risk patient privacy
  • Contains obscenities or other inappropriate details
  • Contains libelous language
  • Contains inappropriate reference to other providers
  • Contains information that does not pertain to patient care

Why don’t we see patient rating and comments for every doctor?

Currently we are publishing ratings and comments for providers who see patients in select UNC Health Care outpatient clinics and have at least 30 returned surveys in a 12-month period.

How will patient privacy be protected in these comments?

Any comment that risks patient privacy (e.g. names, unique diagnoses, unique procedures or complications) will not be posted.