Virtual Care

With Virtual Care at UNC Health, you can get access to a UNC Health provider from the comfort of home. Using your phone, tablet or computer you can access convenient, personalized care that fits your schedule.

Explore your virtual care options by clicking the links for each type of service.

Young woman holds a baby while sitting at the table and talking to a doctor on a laptop

Video Visit

A video visit allows you to see a provider without going to the provider's office. Using a camera-enabled device, you can see and talk to a provider and get a treatment plan.

Learn more about video visits
Man holds a tablet device.

E-Visit

An E-Visit is a secure online questionnaire you can fill out at your convenience to receive treatment advice for some common minor conditions.

Learn more about E-Visits

UNC Urgent Care 24/7 Virtual Care

UNC Urgent Care 24/7 Virtual Care is an urgent care visit using your smartphone, laptop or other camera-enabled device. It is available any time day or night.

Learn more about UNC Urgent Care 24/7 Virtual Care

Telephone Visits

Telephone visits allow you to talk to your provider about your symptoms or concerns without an office visit. Your provider can develop a treatment plan during a telephone visit.

Learn more about Telephone Visits

Video Visits

A video visit is one way to see a provider without leaving the comfort of home. Using a camera-enabled device, you can see a provider face-to-face and get a treatment plan.

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Who will treat me?

Your video visit will occur with a UNC Health provider.

How to schedule a Video Visit:

You can schedule your video visit directly through My UNC Chart, through the Find A Doctor directory or by calling your provider’s office during regularly scheduled hours. To find your provider’s office telephone number, search for their name in the Find A Doctor directory.

To schedule an appointment in My UNC Chart:

  • Complete the prompts to see available appointment times.
  • Select an appointment time that works for you.
  • Verify your information and schedule the appointment.

Estimated cost:

Video visits will be billed to your insurance. In most cases, your copay will be the same as for an in-person appointment. Coverage details vary by type of virtual care and by insurer. Please contact your insurance provider with questions and to confirm your out-of-pocket costs.

What can be treated at a Video Visit?

Non-urgent medical conditions that may be evaluated by video visits include (but are not limited to):

  • Allergies
  • Asthma
  • Colds, cough, flu, fevers
  • Diarrhea
  • Ear problems
  • Female urinary problems
  • Insect bites
  • Mild headache/migraine
  • Mild stomachache
  • Pink eye
  • Rash
  • Sinusitis
  • Sore throat

Your provider’s office can help you determine if a video visit is right for you. For medical emergencies, please call 911.

Read more directions for video visits.

E-Visits

An E-Visit lets you connect with a UNC Health provider without a scheduled appointment. An E-Visit is a secure online questionnaire you can fill out when it’s convenient for you. You can use an E-Visit for a variety of conditions and replace clinic appointments or certain types of Urgent Care visits.

Who will treat me?

The information you complete in the E-Visit questionnaire will be evaluated by a UNC Health provider. The provider will respond through My UNC Chart with a treatment plan.

How to complete an E-Visit:

To complete an E-Visit you must have an active My UNC Chart account. (Sign up for My UNC Chart).

  • Sign in to My UNC Chart and select E-Visit from the main menu.
  • Read through the Terms and Conditions, scroll to the bottom of the screen, and select Accept if you accept the Terms and Conditions. (You’ll need to accept them in order to use the E-Visit service.)
  • You will then be asked to complete a questionnaire that should take 10 to 20 minutes. When you’ve completely answered the questionnaire, submit it. Incomplete questionnaires cannot be reviewed by providers, so be sure to double check that you answered all the required questions. Update your My UNC Chart communication preferences so you can receive an email or text notification when the provider has responded. To receive notifications about your E-Visit on your mobile device, download the My UNC Chart app, and enable notifications. For support, call UNC HealthLink at 888-996-2767.

Estimated cost:

E-Visits will be billed to your insurance. In most cases, your copay will be the same as for an in-person appointment. Coverage details vary by type of virtual care and by insurer, please contact your insurance provider with questions and to confirm your out-of-pocket costs.

What can be treated at an E-Visit?

E-Visits can be used for non-urgent medical conditions available on My UNC Chart. If you need urgent medical care, please contact your clinic by phone or find a nearby Urgent Care center.

Non-urgent medical conditions that may be evaluated by E-Visits include (but are not limited to):

  • Asthma – wheezing
  • Back pain
  • Burns – thermal (heat or fire)
  • Common cold
  • Cough – dry, non-productive
  • Cough – productive
  • Earache
  • Eye – pus or discharge
  • Headache
  • Influenza (flu) exposure
  • Rash
  • Sinus pain
  • Vomiting
  • Urinary tract symptoms

Your provider’s office can help determine if an E-Visit is right for you. For medical emergencies, call 911 immediately.

UNC Urgent Care 24/7 Virtual Care

UNC Urgent Care 24/7 Virtual Care brings care to you, any time, anywhere. Using your smartphone, laptop or other camera-enabled device, you can consult with a doctor face-to-face anytime day or night.

Who will treat me?

UNC Health partners with MDLive to provide our UNC Urgent Care 24/7 Virtual Care services. MDLive’s providers are U.S. Board Certified practitioners and are able to treat a wide range of conditions typically treated through in-person urgent care.

How to schedule a UNC Urgent Care 24/7 Virtual Care visit:

  • Visit UNCUrgentCare247.com or download the UNC Urgent Care 24/7 app.
  • Register and create an account.
  • Complete your medical history during activation.
  • Request a virtual care visit at a time that works for you – any time, day or night.

Estimated cost:

The estimated cost for a UNC Urgent Care 24/7 Virtual Care visit is typically $49 or less, depending on your insurance. Coverage details vary by type of virtual care and by insurer. Please contact your insurance provider with questions and to confirm your out-of-pocket costs.

What can be treated at an UNC Urgent Care 24/7 appointment?

Non-urgent medical conditions that may be evaluated by Urgent Care 24/7 include (but are not limited to):

  • Acne
  • Allergies
  • Bronchitis
  • Constipation
  • Colds, cough, flu, fevers
  • Ear infections
  • Headache
  • Insect bites
  • Nausea, migraines
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throat
  • Urinary problems/UTI (MDLIVE physicians may not treat any children with urinary symptoms.)
  • Vaginitis
  • Vomiting

Your provider’s office can help determine if a UNC Urgent Care 27/7 appointment is right for you. For medical emergencies, call 911 immediately.

Telephone Visits

When video technology is not available or preferable, telephone visits can provide access to a UNC Health primary or specialty provider. Telephone visits allow you to talk about your symptoms or concerns and to develop a plan for treatment – all without needing a face-to-face appointment.

Who will treat me?

You can be treated by a UNC Health primary care or specialty provider through a telephone visit.

How to schedule a Telephone Visit:

To schedule a telephone visit, call your provider’s office using the Find A Doctor directory or use My UNC Chart.

Estimated cost:

Telephone visits will be billed to your insurance. In most cases, your copay will be the same as for an in-person appointment, but coverage details vary depending on type of virtual care and by insurer, please contact your insurance provider with questions and to confirm your out-of-pocket costs.

What can be treated at a Telephone Visit?

For appointments that don’t require a physical exam, a UNC Health provider’s office can help you determine if a telephone visit is right for you. For medical emergencies, call 911 immediately.