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Virtual Care

Virtual visits provide quality care from the comfort of your home and are available for many types of appointments that don’t require a physical exam, testing, or treatment. The convenience of virtual care allows you to avoid travel time and busy waiting rooms, and provides more access for rural patients. Your provider will decide with you if an in-person visit is necessary.

What Is Virtual Care?

Virtual care allows you to access your provider online using video chat, by telephone or in-app messaging. Our virtual visit options can take the place of your regular scheduled visit with your provider or an urgent care need when your provider’s office is closed in the evenings, on weekends, or even on a holiday.

Types of Virtual Care

UNC Health offers several types of virtual care. Your provider’s office can help you decide which type is best for you.

Video Visits

Most appointments that don't require a physical exam or contact can be virtual visits using video.

  • Convenient access during regular office hours
  • See your regular UNC primary or specialty provider

UNC Urgent Care 24/7

Virtual real-time physician appointments for non-emergency concerns, 24 hours a day, seven days a week

  • Convenient access after office hours, weekends, & holidays

Telephone Visits

When video technology is not available, telephone visits provide access to your regular UNC primary or specialty provider who can talk about your symptoms to determine your best plan of diagnosis and treatment.

  • No special equipment needed
  • Talk to your regular UNC primary or specialty provider

E-Visits

Secure, online communication with your regular provider through a My UNC Chart account. Complete a questionnaire about your symptoms, and your provider responds by sending a message through your account.

  • Convenient—no need to schedule appointment

How to Get Virtual Care

Your provider’s office can help with choosing and scheduling one of UNC Health’s virtual care options. If you are new to UNC Health, find a provider or practice and call to ask about scheduling options.

During your virtual care appointment, a provider will review your medical history and symptoms to help make a diagnosis. If you need medication to treat your condition, your virtual doctor will send a prescription to the pharmacy of your choice.

Cost of Virtual Care

Virtual visits will be billed to your insurance. In most cases, your copay for video visits and Urgent Care 24/7 are the same as an in-person appointment. Coverage details vary by type of virtual care and by insurer, so please contact your insurance provider with questions and to confirm your out-of-pocket costs.

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Need help?
Call (888) 996-2767