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Updates

COVID-19: Vaccine information and additional resources | Medicaid: The program is changing and you must take steps to keep your UNC Health providers

A New Way to Get Medicaid in North Carolina

Enrollment is now open for North Carolinians on Medicaid to select their plan and primary care provider. Please make sure to sign up for a plan that uses UNC Health and select your UNC primary care family doctor. Learn more about how to sign up by visiting the North Carolina Department of Health & Human Services Medicaid program at https://ncmedicaidplans.gov/learn.

Here are answers to some frequently asked questions about NC Medicaid Managed Care.

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Billing & Financial Assistance

Pay Your Bill Online

We offer convenient online billing through our secure patient portal, My UNC Chart. Sign up and pay your hospital and physician bills when it’s convenient for you. You can view your statements, account details and manage your account online. You have the option to choose paperless billing.

Pay Your Bill by Phone or by Mail

You will receive statements each billing cycle-one for hospital charges and one for physician charges. Follow the instructions on the statement to pay your bill.

You can pay by phone or by mail. Our dedicated Customer Services Representatives are available to handle all of your questions Monday-Friday, 7:00 am – 6:00 pm at 800-594-8624 (toll-free) or locally at 984-974-2222. For confidentiality purposes, you will need your account number and other patient identifying information before we can discuss your account.

All written correspondence, including checks indicating Payment in Full, must be mailed to:

UNC Patient Financial Services
700-1 Eastowne Drive
Chapel Hill, NC 27514

If mailing a payment, please detach the payment coupon from your statement and mail it back in the return envelope. An account number must accompany all payments to ensure the payment is correctly applied.

Itemization of charges is available upon request and provided free of charge.

Insurance Accepted at UNC Health

UNC Health accepts a number of insurance plans across our healthcare system. The list of plans is subject to change, so it's best to confirm your coverage with your insurance provider. Learn more about the insurance plans accepted at UNC Health.

Financial Navigation

If you do not have insurance or are concerned about paying for your medical bill, please call Financial Navigation Monday through Friday, 8:30 am to 4:30 pm at 984-974-3425 or toll free (866) 704-5286. We may be able to help you. All of our services are confidential. You can also initiate the Financial Navigation process in My UNC Chart.

Pay Online

You can conveniently pay your UNC Health bill through your existing My UNC Chart account or a new one you create. My UNC Chart is our secure online patient portal where you can view your billing statements, sign up for paperless billing, and more.

You can also pay your bill online as a guest if you do not want to set up an account.

Pay by Mail

Send checks by mail to:
UNC Patient Financial Services
700-1 Eastowne Drive
Chapel Hill, NC 27514

Write “Payment in Full” on the check. Detach the payment coupon from your statement and mail it back in the return envelope. Include your account number with your payment.

Contact Customer Service

Call 800-594-8624 (toll-free) or locally at 984-974-2222 to speak with a customer service representative Monday through Friday, 8 a.m. to 5 p.m. For your privacy and security, you will need to provide your account number and other information before we can discuss your account.