UNC Health Standard Charges & Shoppable Services Information
While this Standard Charges & Shoppable Services resource provides valuable information, it does not estimate the out-of-pocket costs you might incur for receiving services at UNC Health. We provide other ways to help patients understand their expected out-of-pocket costs, including the My Cost Estimator available through My UNC Chart. UNC Health also works with patients who have financial need through our Financial Assistance Program.
For patients who have already received services from UNC Health, refer to your Explanation of Benefits (EOB) and your billing statement to see the amount you owe for your visit. If you have questions about what you see listed on your EOB or billing statement, please call our Billing Customer Service Center at 800-594-8624 (toll free long distance) or 984-974-2222 (local calls). Customer Service representatives are available Monday – Friday 8 a.m. to 5 p.m. (except holidays).
As of January 1, 2021, all U.S. hospitals are required to publicly post charges for hospital-based procedures, services, supplies, prescription drugs, and diagnostic tests, as well as fees associated with equipment or facilities used during a patient’s appointment or inpatient stay. Hospitals are also required to display at least 300 shoppable services.
At UNC Health, we’ve provided those lists to view for each of our hospitals.
Standard Charges & Shoppable Services Data by Hospital
UNC Medical Center
UNC REX Healthcare
Wayne UNC Health Care
UNC Lenoir Health Care
UNC Rockingham Health Care
Caldwell Memorial Hospital
Nash UNC Health Care
Understanding the Data
There are three columns in each document. All of these fields are searchable.
- The first column is a description of the item or procedure.
- The second column contains a code, or codes, used by all hospitals to identify common items. This is called the Healthcare Common Procedure Coding System (HCPCS). This column may display a Common Procedural Terminology (CPT) code.
- The third column is the charge per unit of an item or service.
The standard charge listed may not be the amount that you see on a bill if you are a patient at UNC Health due to various agreements we have in place with insurers, Medicare and Medicaid. Additionally, there is variation in the standard charges listed and in some cases, the same items’ charges vary at different hospitals within our system. The charges of an item or service is based on a variety of factors, including but not limited to, the charges per unit at the time of purchase for supplies and medications and the classification of a hospital based on federal government standards. For example, charges will vary if you receive care at a designated critical access hospital vs. an academic medical center.