UNC Health Standard Charges & Shoppable Services Information

While this Standard Charges & Shoppable Services resource provides valuable information, it does not estimate the out-of-pocket costs you might incur for receiving services at UNC Health. We provide other ways to help patients understand their expected out-of-pocket costs, including the My Cost Estimator available through My UNC Chart. UNC Health also works with patients who have financial need through our Financial Assistance Program.

For patients who have already received services from UNC Health, refer to your Explanation of Benefits (EOB) and your billing statement to see the amount you owe for your visit. If you have questions about what you see listed on your EOB or billing statement, please call our Billing Customer Service Center at (800) 594-8624 (toll free long distance) or (984) 974-2222 (local calls). Customer Service representatives are available Monday – Friday 8 a.m. to 5 p.m. (except holidays).

As of January 1, 2021, all U.S. hospitals are required to publicly post charges for hospital-based procedures, services, supplies, prescription drugs, and diagnostic tests, as well as fees associated with equipment or facilities used during a patient’s appointment or inpatient stay. Hospitals are also required to display at least 300 shoppable services.

At UNC Health, we’ve provided those lists to view for each of our hospitals.

[Updated January 3, 2022]

Standard Charges & Shoppable Services Data by Hospital

Understanding the Data

There are three columns in each document. All of these fields are searchable.

  1. The first column is a description of the item or procedure.
  2. The second column contains a code, or codes, used by all hospitals to identify common items. This is called the Healthcare Common Procedure Coding System (HCPCS). This column may display a Common Procedural Terminology (CPT) code.
  3. The third column is the charge per unit of an item or service.

The standard charge listed may not be the amount that you see on a bill if you are a patient at UNC Health due to various agreements we have in place with insurers, Medicare and Medicaid. Additionally, there is variation in the standard charges listed and in some cases, the same items’ charges vary at different hospitals within our system. The charges of an item or service is based on a variety of factors, including but not limited to, the charges per unit at the time of purchase for supplies and medications and the classification of a hospital based on federal government standards. For example, charges will vary if you receive care at a designated critical access hospital vs. an academic medical center.

Financial Navigation

If you do not have insurance or are concerned about paying for your medical bill, please select a location below for information about financial assistance programs.

UNC REX Healthcare

UNC Lenoir Health Care

Chatham Hospital

Nash UNC Health Care

UNC Health Care Billing Customer Service Center

Questions about your bill?

Call 800-594-8624 (toll-free long distance) or 984-974-2222 (local) Monday – Friday 8 a.m. to 5 p.m. (except holidays).

Please have your account number or medical record number available when calling.

COVID-19 Test Pricing

The out-of-pocket cost for testing varies:

  • If you have health insurance, you will be billed your primary care copay up to a max of $48.

  • If you do not have insurance, UNC Health currently participates in a program that may be able to assist with Covid-19 related care. Please contact our Customer Service Call Center toll free at (800) 594-8624 or local at (984) 974-2222 for more information on this program.

UNC Health testing/lab costs, before insurance or discounts are applied:

$100 - Caldwell UNC Health, Chatham Hospital, UNC Lenoir Health Care, UNC Medical Center, UNC REX Healthcare, UNC Health Johnston, Nash UNC Health Care, Pardee UNC Health Care and Wayne UNC Health Care

Doctor visits and other services outside of the test, including urgent care and emergency room visits, are billed separately the same as any other medical services at UNC Health.