Financial Assistance

Our Financial Assistance Program helps relieve the financial burden of medically necessary healthcare services at participating UNC Health entities. The program is available to North Carolina residents with a household income, including assets, at or below 250% for the Federal Poverty Guideline for your family size.

Am I Eligible for Financial Assistance?

If you answer ‘Yes’ to the following questions you may be eligible for the UNC Health Financial Assistance program.

  1. Are you a North Carolina resident?
  2. For your family size, does your income fall at or below the amount listed below?
Financial Assistance Eligibility
Family Size Household Income Limit
1 $33,975
2 $45,775
3 $57,575
4 $69,375
5 $81,175
6 $92,975
7 $104,775
8 $116,575

Financial Assistance Guidelines

Financial Assistance is available for health care services and procedures that meet medical necessity criteria. Coverage exclusions include, but are not limited to, cosmetic and elective procedures. 

You may receive care from independent contracted or community physicians and other providers who have privileges to provide care at UNC Health entities but do not participate in the UNC Financial Assistance Policy.  For more information please review the policy appendices below in the Financial Assistance Policy section.

If you qualify for financial assistance, you will see adjustments applied after insurance, federal or state assistance, or other third-party coverage.

Screening for Medicaid, or other coverage programs, is required. To complete the required Medicaid eligibility screening, or for Medicaid application assistance, contact your local county department of social services or call (984) 974–0950.

Financial Assistance Copayments

If approved for Financial Assistance you will be required to pay a copayment for services. If you have insurance, you will pay your insurance copay, not the Financial Assistance copay. Copayments are due at the time of service.

  • $10 per Primary Care and Specialist Visits, Imaging, and Lab services.
  • $20 per recurring therapy service: Cardiac, Pulmonary, Physical, Occupational, Speech
  • $35 per Urgent Care visits at participating locations
  • $50 per Emergency Room visit
  • $75 per recurring Radiation Oncology Treatments
  • $75 per Outpatient Surgery
  • $100 per Inpatient Admission

Prior to scheduling services, you should verify that your chosen healthcare provider participates with the UNC Health Financial Assistance program.

Financial Assistance Application

To determine eligibility for financial assistance, you must complete the financial assistance application and provide the required supporting documents.

You may apply securely online through My UNC Chart or complete the application to submit by mail or secure fax.

Need Help?

Financial Navigators are available to meet with you in person at select clinic and hospital locations or contact the UNC Financial Assistance team toll free at (866) 704-5286 or local at (984) 974-3425.

Financial Assistance Summary

Financial Assistance Policy

Non-Discrimination Notice

UNC Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. You may review our complete notice in English and Spanish for additional information and entity-specific contact information.

Uninsured Discount

If you are uninsured or do not have access to U.S. medical insurance, you will receive a 40% discount to your bill. You are not required to complete a Financial Assistance application to receive the uninsured discount.

UNC Health Right to Amend Policies and Procedures

UNC Health reserves the right to amend the policies and procedures set forth on this page at its sole discretion, subject to applicable law. The existence of these policies and procedures does not create any legal right for the benefit of any person.

Apply for Financial Assistance

You can conveniently apply for UNC Health financial assistance through your existing My UNC Chart account or a new one you create. My UNC Chart is our secure, online patient portal where you can apply for financial assistance, submit your supporting documents, and more.

Apply by Fax or Mail
Submit your complete financial assistance application and supporting documents:
Mail to:
Attention Financial Assistance
500 Eastowne Drive 2nd Floor
Chapel Hill, NC 27514
Secure fax: (984) 974-6454

Contact Financial Assistance
Speak with a Financial Navigator Monday through Thursday, 8:30 a.m. – 4:30 p.m. and Friday, 8:30 a.m. – 12:30 p.m. For your privacy and security, you will need to provide your account number and other information before we can discuss your account.
(866) 704-5286 (toll-free)
(984) 974-3425