My UNC Chart Video Visits

My UNC Chart video visits let you access the care you need without going to a UNC Health location.

If you’re not sure if you need an in-person visit instead of a video visit, we can help you decide. Call your provider’s office to discuss your health needs and schedule a visit. If you have a cough or shortness of breath or think you have been exposed to coronavirus, call your provider’s office before visiting. If you are having trouble breathing, seek immediate attention or call 911.

Scheduling a Video Visit

Thumbnail of How to Schedule Video VisitYou can schedule a video visit with your healthcare provider by calling their office during regular office hours. You can also schedule a video visit appointment with your provider by using your My UNC Chart account. Read our step-by-step instructions.

  1. Select Visits, then Schedule an Appointment.
  2. Select Video Visit.
  3. Fill out your preferred date and time and be sure to describe the most important thing you want addressed during your visit. Click the Send Request button. A staff member will contact you to complete the scheduling process.

Preparing for a Video Visit

For a video visit, you will need a My UNC Chart account and a computer, smartphone, or tablet with internet access. Learn more about how to set up your technical equipment and how to start and navigate your scheduled video visit via My UNC Chart.

Instructions for WebEx Teams

Your provider may use additional video platform options such as WebEx Teams to meet with you virtually during your video visit. Please follow these instructions for guidance on how to connect with your provider via video using WebEx Teams.

How much will a video visit cost me?

Video visits will be billed to your insurance. Many insurance companies are temporarily covering certain types of video visits during the coronavirus (COVID-19) outbreak. Some insurance companies are waiving copay, coinsurance, and deductible amounts. Please contact your insurance plan for policy details.

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