Preparing for a Video Visit Appointment

After you schedule a video visit, it's a good idea to make sure you have everything you need before it's time for your appointment. The resources on this page can help you set up your equipment, start your video visit and upload images.

Thirty minutes before your appointment, log into My UNC Chart. If you have any difficulties with the technology, please contact your clinic or the My Chart Support help line at (888) 996-2767.

Start a Video Visit -- Mobile

Learn how to start and navigate your video visit on a mobile device.

Watch video

Start a Video Visit -- Desktop

Learn how to start and navigate your video visit on a PC.

Watch video

Video Visit Instructions

For a video visit, you will need a My UNC Chart account and a computer, smartphone, or tablet with internet access.

Step-by-Step Directions:

Instructions for Additional Video Platforms

Your provider may use additional video platform options such as WebEx Teams or Doximity during your video visit.

Guidelines For Participation

  • Treat video visits just like in-person visits.
  • Contact your clinic if you will be late.
  • Do not engage in any unlawful activity during your video visit.
  • Minimize distractions (cell phones, noises, use of motor vehicles, etc.)
  • Join your video visit in a quiet/private location, to protect your privacy, as well as those of others if you are participating in a group video visit.
  • You may only record your visit if your providers expressly consents to the recording.

Access My UNC Chart

Sign In to Your Account

If you don't have a My UNC Chart account, you can sign up for one now.