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No-Show/Late Cancellation Policy

At UNC Health, we strive to provide comprehensive, compassionate, and timely care to every patient. To reduce the number of late cancellations for appointments and missed (or “no-show”) appointments, UNC Health has a No Show/Late Cancellation Policy.

We understand that there are times when you must miss an appointment due to an emergency or other commitments. However, when a patient repeatedly cancels or arrives late for an appointment, clinic flow is disrupted, which negatively impacts other patients, providers, and our staff.

No-Show Policy Details

  • You are expected to arrive for your scheduled appointment at the appointment arrival
    time, or to notify the clinic at least 24 hours in advance of a scheduled appointment if
    you cannot keep the appointment.
  • Arriving more than 15 minutes after your appointment time may result in the appointment being rescheduled to another day.
  • Patients who do not show up, arrive late, or who cancel within 24 hours of a scheduled appointment three times within 12 months can be dismissed from the provider or clinic’s care.

We are committed to ensuring that all patients have access to the care they need. Thank you for working with us to continue to meet this standard.