Patient Safety & Security

At UNC Health, your safety is a priority. Learn about safety and security measures at UNC Health that protect you and your privacy.

Quality & Safety Commitment

Trust UNC Health to deliver safe and high-quality care. That’s because we create a culture of patient safety and quality improvement. You’ll benefit from UNC Health’s commitment to include you and your family in making decisions about your care. Learn more about our Safety Promise and how your health and safety is our priority when you visit our healthcare facilities and doctor's offices.

Your Rights & Responsibilities

When you receive care at UNC Health, you’ll receive treatment in a respectful and dignified manner. As a patient, you have rights that protect your privacy and the quality of care you receive.

You have the right to access information regarding your care, deny services, and to speak up if you have questions or concerns. Find more details about patient rights and responsibilities on the website of each UNC Health location.

You may access the UNC Health General Consent for Treatment by clicking one of the links below:

Complaints & Grievances

If you have a concern about your or a loved one’s care, start by talking with your care team. If they aren’t able to resolve your concern, contact the patient relations department at your location.

You also have the right to file complaints with:

  • North Carolina Division of Health Services Regulation (DHSR): 800-621-3004
  • The Joint Commission: 800-994-6610

Patient Privacy

The UNC Health Care Privacy Office follows the requirements of the Health Insurance Portability and Accountability Act (HIPAA) to keep your health information private. To learn more, read the Notice of Privacy Practices in English [PDF] or the Notice of Privacy Practices in Spanish [PDF].

If you have a compliance or privacy concern, report your incident or complaint, and a member of our team with take appropriate action.

Security

Feel confident you’ll be safe at UNC Health. Security services are in place to provide a safe environment for you and your family.