We Care About Your Health and Safety

We know you have concerns about returning to healthcare facilities, and we’re working hard to make sure you get the care you need as safely and as effectively as possible. In addition to our existing safety procedures, we are taking extra steps to minimize risks at our clinics and hospitals.

UNC Health Safety Promise seal

It is important not to delay or to avoid care for chronic conditions, such as diabetes, or ongoing treatment for existing conditions, such as cancer, which can result in more serious health issues if treatment is missed. Regular wellness visits also shouldn’t be avoided. Vaccinations and screenings to detect disease in the early stages are vital for maintaining your health. As always, you should seek emergency treatment right away for any health emergency, such as a potential stroke or heart attack. Early treatment is critical for the best possible recovery.

COVID-19 concerns call for additional safety and screening measures on top of what we’ve always done. At your next appointment you can expect to see some changes designed to make it as safe as possible to get needed care during this pandemic.

How We’re Keeping You Safe

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We are limiting contact and encouraging physical distancing at clinics, starting with modifying the setup of waiting rooms. We are also reducing the number of people in our clinics at one time by staggering appointments and limiting the number of visitors and companions. When possible, we are providing a way for patients to sign consent forms and fill out paperwork online, reducing the amount of time spent at check-in. In addition, some clinics are allowing patients to wait in their cars after checking in to reduce the amount of time and exposure to other people.

Robust cleaning

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We have always followed proven safety practices, including cleaning exam rooms between patients. In addition, we have implemented enhanced cleaning between patients and more frequent deep cleaning of all areas of our facilities.

Infection control

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We are screening patients and visitors in our facilities by asking specific questions about symptoms and taking temperatures, when appropriate. We also have a universal mask policy in place, requiring masks for all staff, patients and visitors. Extra hand sanitizer and handwashing procedures are in place for both staff and patients.

Virtual Care Options

We have expanded our virtual care options so patients can get care without ever leaving home. Learn more about the types of virtual care we offer and how to schedule an appointment.


Learn more about scheduling a virtual or in-person appointment and find answers to some frequently asked questions.

Visitor Restrictions

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One designated, screened visitor per patient for the duration of his/her stay will be permitted in the inpatient areas at UNC Health hospitals in the Triangle area. No visitors or companions are allowed in outpatient areas unless they meet one of the exceptions outlined in the policy. We understand this can be frustrating, especially when dealing with difficult health concerns. But it is important to minimize exposure to our patients and medical staff during this pandemic. Learn more about our Visitor Restrictions.

What to Know about Surgery

Extra steps are in place for patients who have surgery scheduled, including additional COVID-19 screening before their surgery. Our hospitals have more frequent cleanings for patient rooms as well as common areas, and patients with COVID-19 symptoms are isolated in separate areas away from all other patients. While strict limits are in place for visitors, surgery patients are allowed a brief visit in the recovery area after their procedures. Read more about exceptions to our Visitor Restrictions.

UNC Health Talk Safety Articles

Stay up-to-date with the latest safety protocols and recommendations.

Safety Recognized by The Leapfrog Group

Many of our hospitals have earned top Hospital Safety Grades from The Leapfrog Group, which is an important criteria for comparing hospitals nationwide. Hospital Safety Grades are based on 28 national performance measures, including infection rates, staffing practices, and the use of technology for avoiding medication errors.

The grades represent the hospital’s “overall performance in keeping patients safe from preventable harm and medical errors.”