Your Program

The UNC Personal Health Advocate Program is a new benefit that provides support and management of health care needs for eligible participants. Work as a partner with your care team, optimizing your own medical care and making the choices that are best for you!

90 Day Care Management

The intent of the 90 day Personal Health Advocate Care Management Program is to customize, coordinate, and support you in managing your care.

By participating you will:

  • Receive personalized, high-quality care, coordinated with your health care providers to assist you in reaching your health goals  
  • Have access to a dedicated care delivery team of pharmacists, registered nurses, health coaches, social workers, and dietitians via phone- no office visit needed!
  • Activate a UNC MyChart account (if you haven’t already, we’ll help you set this up!)

You also have access to the 24-hour UNC HealthLink NurseLine at 855-848-0424. Participation in the Personal Health Advocate Program is completely voluntary. If at any time you decide the program is not a good fit for you, you may voluntarily opt out.


Participants are enrolled in the Personal Health Advocate Program based on their individual care needs. If you or your dependents qualify, a Personal Health Advocate will contact you directly via telephone or letter.


  • Assistance with your care needs and help understanding and managing medications
  • Coordination and communication with your physicians and other health care providers
  • Help getting timely access to UNC Health Care physicians
  • Support after an emergency room visit or discharge from a hospital
  • Access to your Personal Health Advocate via telephone

If you are a UNC Health Affiliate employee or dependent, you will receive a $300 incentive upon completion of the 90 day program.

Transitions Services

Recently in the emergency room or released from the hospital? You may receive a phone call from a Transitions Case Manager who will be working on behalf of your primary care provider’s office after your discharge. Your Transitions Case Manager can provide helpful coaching, education, and resources to make for a smooth shift back home or to a nursing facility. Transitions Case Managers assist with notifying your primary care provider of your current status after hospitalization or an ED visit, scheduling follow-up appointments and providing referrals to specialists or other services like transportation, pharmacy support, or resources in your community, as needed.

Specialist Services

The Personal Health Advocate Program also offers specialist services as part of your overall care management. Licensed Clinical Social Workers and Dietitians are available to provide comprehensive therapy and additional resources to assist you in your health journey.

Your Social Worker can address barriers to care and provide a wealth of education and resources, as well as offer behavioral health counseling, connections to support groups, and help with stress management.

Your Registered Dietitian is available to provide medical nutrition therapy and coaching to help you achieve your health goals. They are able to assist with weight management, diabetes, hypertension, and other chronic conditions that can be significantly improved through better diet and lifestyle choices.