The coaching team leads performance improvement across the UNC Health Care System with a diverse group of key stakeholders comprised of Surgeons, Physicians, Division Chiefs, Medical Directors, School of Medicine Department Chairs, Associate Chairs of Administration and Clinic Leadership. The team strives to understand stakeholder requirements and advocate for the change that is necessary for successful participation in programs. The team strives to implement best practices for Lean Six Sigma throughout the physician organization. Goals include developing embedded black belts and training more providers and staff.

Quality Improvement Coaches are charged with improving process efficiency and outcomes to support the ongoing transformation of clinical and operational processes towards value-based models of care and reimbursement. Coaching support is included for UNC Physicians as well as for the UNC Physicians Network.

The team drives successful implementation of quality and pay-for-performance programs impacting UNC Physicians including Meaningful Use, Physician Quality Reporting System, Patient-Centered Medical Homes, and Value Based Payment by leading process redesign improvement efforts to support these programs.

By deploying strategies for Practice Quality and Innovation executives, as well as other UNC Health Care leaders, department chairs, faculty, hospitals, and clinic leaders, the team collaborates to prioritize improvement projects that align improvement resources and effort with strategic priorities.

The coaching team also strives to unite the patients and care teams by collaborating with Practice Quality and Innovation Leadership, Analysts, Information Services Division Business Intelligence team, and other analytical teams through UNC Health Care System, to ensure the availability of data to support program requirements and improvement efforts as outlined below:

PQI Coaching

If you have questions about Coaching, contact Ronni Graham-Booth.