FAQ

FAQ (Frequently Asked Questions) about HIM

 
 
 
 

How do I obtain a copy of my medical record?

Please go to this link to read detailed information about how to obtain medical records.
Medical Records

Do I have to pay for copies of my medical record?

Yes. Please call Release of Medical Information at (919) 966-2336 for the fee schedule.

How can my medical records be sent to me?

Copies of medical records can be sent via secure email to your email address listed on your completed authorization form, mailed to your home address, or FAXed to you.

What is the turnaround time for completing my request for copies of my medical record?

The turnaround time for requests for electronic copies via secured email of medical records is 3 days or less from date of receipt. The turnaround time for FAXed or mailed copies of medical records is 3 to 5 business days up receipt of request.

Where do I go to pick up a copy of my medical record?

Please call Release of Medical Information at (919) 966-2336 to arrange for pick-up during normal business hours. Copies of medical records may be picked up at the following location:

UNC Health Care - Eastowne Campus
Release of Medical Information
Health Information Management Department
Building 500 Eastowne Drive
Chapel Hill, NC 27514

Click here for directions to our location within the hospital.

Click here for a map and driving directions.

Can I review my medical record?

Yes. Please call Release of Medical Information at (919) 966-2336 to make arrangements to review your record during normal business hours. Medical records may be viewed at the following location:

UNC Health Care - Eastowne Campus
Release of Medical Information
Health Information Management Department
Building 500 Eastowne Drive
Chapel Hill, NC  27514

Click here for directions to our location within the hospital.

Click here for a map and driving directions.

What patient records does the Health Information Management Department at UNC Hospitals maintain?

The Health Information Management Department maintains all UNC Hospitals records. This includes N.C. Memorial Hospital, N.C. Children's Hospital, N.C. Women's Hospital, N.C. Neurosciences Hospital, N.C Cancer Hospital, Ambulatory Care Center, UNC Family Practice Center, UNC Faculty Physicians, and Wakebrook.

How do I request an amendment to my medical record?

You may request an amendment of protected health information (PHI) about you by completing the Request for Correction/Amendment form and mailing or faxing it to the Health Information Management Deptartment Release of Medical Information Section:

UNC Health Care - Eastowne Campus
Release of Medical Information
Health Information Management Department
Building 500 Eastowne Drive
Chapel Hill, N.C. 27514

Fax: (919) 966-6295

UNC Health Care must act on your request for an amendment no later than 60 days after receipt of such a request. If UNC Health Care is unable to act on the amendment within the required 60-day time limit, UNC Health Care may extend the time for such action by no more than 30 days, provided that:

  1. UNC Health Care Release of Medical Information staff provides you with a written statement of the reasons for the delay, and the date by which action on the request will be completed; and
  2. UNC Health Care may have only one such extension of time for action on a request for an amendment.

You will be notified in writing if your request was accepted or denied.

 

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