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Visitor Information - Information Desks

The Guest Services Department of UNC Hospitals operates several information desks during the week.  These desks are located in the ground floor lobbies of the following buildings:

  • N.C. Cancer Hospital
  • N.C. Children’s Hospital
  • N.C. Memorial Hospital
  • N.C. Women’s Hospital

The information desks at the N.C. Memorial Hospital and the N.C. Cancer Hospital are closed on Saturday, Sunday, and holidays.

The N.C. Children’s Hospital information desk is open 24 hours, 7 days a week, including holidays.

To contact Guest Services, please call (919) 966-0709.

Visitor Passes

The Guest Services information desks in the N.C. Women’s, N.C. Children’s, and N.C. Cancer Hospitals offer visitor passes when needed.  Adult visitors seeking a pass are asked to present a picture ID.  Minors do not need to present a picture ID but must be accompanied by an adult.

Normal Hospital visiting hours are from 6 a.m. to 9 p.m.  Outside of normal visiting hours, all visitors to UNC Hospitals need passes.

Certain inpatient units require visitor passes 24 hours a day.  Inpatient units that require a visitor pass at all times include all units in the N.C. Children’s and N.C. Women’s Hospital and all psychiatric units.  In addition, a visitor pass is required whenever visiting an inpatient who is a minor wherever their unit may be.


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