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Quality of Care

Below, and throughout this Web site, we have presented our data related to quality of care measures and patient satisfaction.

At UNC Health Care, our focus is on providing the highest quality care to our patients. Just as important is making sure our patients feel informed about their treatment and satisfied with their experience.

We follow national guidelines and provide quality of patient care information in the following four areas: Heart Attack (also called Acute Myocardial Infarction, or AMI), Heart Failure (HF), Pneumonia (PN), and Surgical Care (also referred to as the Surgical Care Improvement Program, or SCIP). We track every patient that comes in to ensure each patient receives the best possible care.

In each of these areas, we follow the CMS recommended checklist for each condition. This is a “to-do list” for health care providers. Following the list helps UNC Health Care deliver the best possible care to all of our patients when they have been diagnosed or are suspected of having a heart attack, heart failure, pneumonia, or if they are undergoing a surgical procedure here at UNC.

The graph below shows how well we are able to complete the specific checklist for every patient we see in these four areas. In order for our quality of care scores to improve, we must complete every action on the list every time – and at UNC Health Care we are committed to providing the right treatment in the safest possible environment for every one of our patients. The first tab in the graph below shows our quality of care scores over the past two years.

We hold ourselves to high standards for patient satisfaction and use two different methods to measure patient satisfaction. Click on the second and third tabs below to see our patient satisfaction scores. Read more about patient satisfaction here

Optimal Care Score by Core Measure


Learn more about:

Heart Attack

Heart Failure


Surgical Care (SCIP)

Patient Satisfaction

Patient Satisfaction: Press Ganey

Press Ganey Scores Q1 2013

Patient Satisfaction: HCAHPS

Patient Satisfaction - HCAHPS


A: % Patients who overall rate the hospital highly

B: % Patients who would recommend hospital to friends & family

C: % Patients given information about what to do during recovery at home

D: % Doctors who communicated well with patients

E: % Nurses who communicated well with patients

F: % Patients who received help quickly from hospital staff

G: % Staff who explained medicines before giving them to patients

H: % Patients whose pain was well controlled

I: % Patients whose rooms were kept quiet at night

J: % Patients rooms and bathrooms kept clean

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