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Patient Satisfaction

At UNC Health Care, we have two different ways to measure Patient Satisfaction.

Telephone Surveys
UNC Health Care also measures patient satisfaction with the Survey of Patients' Hospital Experiences, also called the Hospital Consumer Assessment of Healthcare Provider Systems (HCAHPS). HCAHPS (pronounced “H-caps”) is a 27-question standardized telephone survey measuring patients’ ratings of their hospital experience. The results are compiled into 10 separate measures listed below. All results of this test are publicly reported at, where other hospital results can be found as well. HCAHPS allows hospitals to publicly report and compare their results locally, regionally and nationally.

HCAHPS Score 2012

A - Patients who overall rate the hospital highly
B - Patients who would recommend hospital to friends & family
C - Patients given information about what to do during recovery at home
D - Doctors who communicated well with patients
E - Nurses who communicated well with patients
F - Patients who received help quickly from hospital staff
G - Staff who explained medicines before giving them to patients
H - Patients whose pain was well controlled
I - Patients whose rooms were kept quiet at night
J - Patients rooms and bathrooms kept clean

HCAHPS Table June 2012 

*The highlighted scores indicate categories in which UNC received the highest score in the triangle region.


Written Surveys
We ask patients to fill out a survey about the care they received at our hospitals and clinics. The results of these surveys are compiled and analyzed by an outside agency to ensure fairness and confidentiality. The information provided in these surveys is invaluable as we continually try to improve our patients' experiences at UNC Health Care.

Click on the links below to view our patient surveys:


Press Ganey Scores Q1 2013

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Awards & Honors

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Contact Us

UNC Health Care
Patient Relations
Phone: (919) 966-5006
Fax: (919) 966-9524
UNC Hospitals
Attn: Patient Relations Department
101 Manning Drive
Chapel Hill, NC 27514