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Health Care Quality and Safety Resources

National Resources

Centers for Medicare & Medicaid Services

This federal agency offers free access to standardized information on the quality of hospitals nationwide.

The Joint Commission (formerly Joint Commission on Accreditation of Healthcare Organizations)

This nonprofit organization, which is responsible for accrediting hospitals, provides free access to comparative information on the quality of hospitals across the country.

The Leapfrog Group for Patient Safety

This nonprofit organization publishes free information on how well hospitals nationwide meet certain standards for patient safety and quality.

US News & World Report
This weekly magazine offers an annual review and rating of the “best” hospitals across the country.

Agency for Healthcare Research and Quality

AHRQ is the health services research arm of the U.S. Department of Health and Human Services, complementing the biomedical research mission of its sister agency, National Institutes of Health. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative to develop standardized surveys of patients experiences with ambulatory and facility-level care.  These surveys offer national benchmarks for quality measures that would be of interest to researchers and individual hospitals.

National Committee for Quality Assurance

The National Committee for Quality Assurance is a private, not-for-profit organization dedicated to improving health care quality. Since its founding in 1990, NCQA has been a central figure in driving improvement throughout the health care system, helping to elevate the issue of health care quality to the top of the national agenda. Uses HEDIS measures that address a broad range of health issues. HEDIS is a tool used by health plans to measure performance on important dimensions of care and service.

National Quality Forum

The National Quality Forum (NQF) is a not-for-profit membership organization created to develop and implement a national strategy for health care quality measurement and reporting. Established as a public-private partnership, the NQF has broad participation from all parts of the health care system, including national, state, regional, and local groups representing consumers, public and private purchasers, employers, health care professionals, provider organizations, health plans, accrediting bodies, labor unions, supporting industries, and organizations involved in health care research or quality improvement.

Institute for Healthcare Improvement (IHI)

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization helping to lead the improvement of health care throughout the world.  Founded in 1991 and based in Cambridge, Massachusetts, IHI works to accelerate improvement by building the will for change, cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.



North Carolina Resources

North Carolina Association for Healthcare Quality

The North Carolina Association for Healthcare Quality was founded in 1979 to provide an educational and professional organization, develop and provide continuing education, and provide a means whereby individuals working in quality assessment/improvement activities could associate to promote the sharing of knowledge.

North Carolina Center for Hospital Quality and Patient Safety

The North Carolina Hospital Association (NCHA) created the North Carolina Center for Hospital Quality and Patient Safety with a generous grant from The Duke Endowment. The Center's vision is to lead North Carolina hospitals to become the safest and highest quality hospitals in the United States. The North Carolina Center for Hospital Quality and Patient Safety is guided in its operation by the Institute of Medicine's six aims for improvement and therefore, its core focus is to make healthcare safe, effective, efficient, patient-centered, timely and equitable for all of North Carolina.

North Carolina Hospital Quality Performance Report

Data on all North Carolina hospitals is available on this site.

2014 Quality Expo Program

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Awards & Honors

UNC Health Care is proud to share the accomplishments of our colleagues with our community. Read more about the awards and honors we have received recently.

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UNC Health Care
Patient Relations
Phone: (919) 966-5006
Fax: (919) 966-9524
UNC Hospitals
Attn: Patient Relations Department
101 Manning Drive
Chapel Hill, NC 27514