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High School Volunteer FAQ


Junior Volunteer FAQ
General Questions
Registration Questions
Requirements and Process
General Questions
Where is the Volunteer Services office located?
We are located on the ground floor of the Main (Memorial) Hospital behind the escalators and dental clinic. You can ask any information desk how to find us if you need to. Our mailing address is Department of Volunteer Services, 101 Manning Dr., Chapel Hill, NC. 27514.
How do I become a volunteer?
Applicants need to complete all of the following steps on our Application and Process website in order to volunteer at UNC Health Care. Please note that the steps needed to become a volunteer are listed in the order that they must be completed.
How old must I be to volunteer?
The junior volunteer program is open to high school students ages 14-18 that are enrolled in the 9th grade or higher (NOT rising 9th graders).
How many hours do I have to volunteer per semester?
For the academic semesters, you must be committed to volunteering 1.5-2 hours a week during the fall and/or spring semesters. For the summer session, you must volunteer 7 weeks of the program and complete a minimum of 45 hours to remain in good standing.
Can I start volunteering at any time? Are there short-term opportunities?
Unfortunately, no. Our deadlines are set at the beginning of the semester so that you will have enough weeks to complete the required minimum hours to get the most out of your volunteering experience. We also only offer orientation once at beginning of the summer session, which is mandatory before you may volunteer. Because of the time and cost it takes to register/train volunteers, commitments are long-term (at least a summer session).
What is the volunteer commitment?
Volunteers commit to complete a minimum number of hours each semester (1.5-2/week in the academic year and 45 total in the summer) and to be prompt, courteous, and in good attendance each week for the duration of the semester; you are not expected to work over certain breaks or holidays. Our volunteers are committed to being friendly, willing, and go-getters each shift, so we hope you are too!
What benefits do volunteers enjoy?
-       Satisfaction of helping others
-       Making new friends and developing job skills
-       Opportunity to work in the medical/healthcare field
-       Appreciation gifts and events
-       Lunch for summer volunteers
-       Various discounts for movie tickets or other entertainment
-       Scholarship opportunities for seniors
What do I do about parking?
High school volunteers may park free in the hospital parking deck and will receive a parking hangtag.
I am graduating from High School, should I be in the High School Volunteer Program or College Program over the summer?
Graduating Seniors are placed in the High School Program because the College Summer Program begins before High School students finish school for the year.
Registration Questions
How long is the registration process?
For the summer session: applications for new volunteers are accepted from early January to early March, with rolling interviews in April/May, and orientation the beginning of June. Be sure to check the main page for High School Volunteers for exact deadlines and dates. Only returning summer volunteers are able to volunteer during the academic year.
How do I get a volunteer application?
Applications and required forms (including references) can be found on our website linked from here. Be sure to double check the “check list” before turning in your application.
Can I mail in my application?
Yes! Mail your completed application including the Application, Questionnaire and Reference Form to Jodie Skoff, UNC Health Care, Volunteer Services, 101 Manning Dr., Chapel Hill, NC 27514.
What is this TB test that I need?
The TB test is required of all volunteers before they may begin volunteering. Once you are asked to come in for an interview, you will need to get the test done and read (it will take 48 hours) and bring the results with you either to your interview or, at the latest, your first day of volunteering.  You can also get the QuantiFERON TB Gold test.  The TB test needs to be less than a year old
I have the BCG Vaccine; do I still need the TB test?
Yes, proof of BCG Vaccine is not sufficient. Applicants must have a TB test result less than a year old or a chest X-ray within the past few years.
Requirements and Process
I can’t make orientation, what I can do?
The dates are listed on our website so you can plan ahead and arrange your schedule to be there. It is important that you attend an orientation before you can begin volunteering. If you know well in advance and tell us that you will not be able to make a student orientation for a serious reason, we might be able to work with you to attend an adult orientation.
Does it cost anything to be a volunteer?
We ask that volunteers pay $10 to purchase the required uniform polo shirt to help defray the costs to the Hospital. That is the only expense to you.
Is there a required uniform?
Yes. There is a required uniform polo shirt which you purchase in our office for $10.  Additionally, junior volunteers must wear khaki pants or skirt longer than knee length and closed-toed shoes.
What about training?
Before you begin your assignment, you'll receive training at orientation for general hospital protocols, safety, and infection control. Each area has a job description that outlines the duties and expectations. Once in your area you will be given further details about your job duties; some have a separate training and others are on-the-job. 
What are the interviews about? Does everyone get one? Why are they done?
This is a popular program, and there are limited spaces available.  The interview gives us an opportunity to meet each other and for you to see the medical center environment.  It might help you decide if this is the right place for you to volunteer, and we can be assured that we are accepting students who will be well-suited and committed to the program. Unfortunately, not everyone will be called in for an interview due to the amount of applications we receive. If you don’t receive an interview or position, we encourage you to reapply the next summer.
What if I don’t know my family vacation dates when I submit my summer application? 
You need to make sure you are available for at least 7 weeks during the summer session. If you are planning a family vacation, trip to the beach, sports camp, etc. that will not allow you to meet your obligation, please apply to volunteer when you are able to make this commitment.  
Is the Orientation really mandatory?
Yes. Orientation is when we will go over important safety information and policies and procedures that apply to all volunteers.  You will not be allowed to participate in the program if you do not attend Orientation. It is a mandatory requirement of the Joint Commission of Healthcare Organizations.
I want a position that is hands-on, what can I do?
Although High School Volunteers are not given the option of choosing which position they would like to have, placement is a collaborative process. The Volunteer Services staff will place you in the position that we believe will best suit your interests and also the needs of the service area. Some of our positions include: Gift shop, Central Distribution, Surgical Waiting Rooms, and Flower and Mail Delivery.
Can I do more than one volunteer day at a time?
For new volunteers, we are unable to assign more than one volunteer day. This allows us to let as many interested young volunteers experience the hospital setting. For some returning volunteers, if there is availability, we will make every effort to place you in more than one position.
Do I always get the volunteer position I want?
We will try our best to place you in an area that you are interested in and hope that you are open to helping us out where we need it most. While the position is assigned, we will take into consideration your interests and preferences.
Are there volunteer positions on the weekends or evenings?
Our time frames are as follows: One day a week (Monday-Friday) to volunteer with very limited weekend opportunities.
  • Academic Year Volunteers: Immediately after school (by 4:30 at the latest) until 6/6:30 pm.
  • Summer Volunteers: 9 am to 4 pm.
Do you offer the opportunity to shadow physicians or observe in a clinical setting?
Volunteer Services does not arrange shadowing.  Interested parties must contact Hospital Departments individually to set up shadow experiences. After a department agrees to work with a shadow visitor, the visitor must fill out a confidentiality form and read the shadow guidelines. Forms and guidelines can be found here.


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