Alert

ISD Support

In October 2019, ISD began reaching out to providers across UNC Health Care to offer one-on-one personalized Epic@UNC consult sessions, as part of the ongoing effort to prevent and mitigate workplace stress. These sessions focus on ensuring that providers are most efficiently using the tools in Epic@UNC in daily practice. Sessions will be scheduled to meet the provider’s needs and schedule.

Epic@UNC 2018 Upgrades

Dragon DMO Epic@UNC Integration

  • Provide a more powerful, cloud-based voice recognition engine seamlessly integrated within Epic@UNC to improve usability, efficiency and reduces the time spent logging into another system for medical dictation
  • A new cloud-based version called Dragon Medical One (DMO) is the system-wide software replacement of Dragon Medical Network Edition (DMNE)
  • Key DMO benefits include: cloud-based voice engine accuracy, efficiency and accessibility

Tip Sheet 1

Tip Sheet 2

Secure Chat

  • Provide a powerful secure texting tool seamlessly within Epic@UNC to allow users to communicate with each other in the same EMR system they are using for patient care (to reduce the time spent logging into another system)
  • Epic@UNC Secure Chat allows users to exchange secure text messages for quick communication and collaboration seamlessly within Epic@UNC and the Haiku/Canto/Rover mobile apps among colleagues across UNC Health Care
  • Secure texting in Epic@UNC can include links to patients’ charts to enable clinicians to easily access chart review and respond securely with text or images Tip Sheet Video Training

Tip Sheet

Video Training

Slicer Dicer

  • Provide a powerful data exploration tool seamlessly within Epic@UNC allows providers to examine data in the same EMR system they are using for patient care (to reduce the time spent logging into another system)
  • Epic@UNC SlicerDicer is a robust data exploration and data visualization tool integrated seamlessly within Epic@UNC
  • Seamlessly within Epic@UNC, users can investigate, customize and refine their data exploration on-the-fly Providers can take action on the data, examine trends, drill down to line-level details, and jump to related patient records to follow-up

In LMS, search for HCSISDSLDICER. Consists of a document and an online tutorial.

ISD Service Desk Support for Epic@UNC Users

  • Resolve Epic@UNC issues on the first call to the Service Desk to reduce the time our providers spend on technical issues
  • 24/7 Service Desk support for Epic@UNC users helps to ensure users get real-time assistance with issues that impact their ability to take care of our patients
  • Contact: 984-974-4357 or https://unchc.service-now.com

Most Viewed Epic@UNC Tip Sheets, Videos and Personalization

Showcase of key training content from Epic@UNC Tip Sheets, "It's Possible" videos and LMS classes to reduce the time providers spend searching for training content and highlight resources to boost efficiency.

Tip Sheet

Video Training - Order

Set Personalization

Video Training - In Basket Personalization

Prescription Drug Monitoring Program (PDMP) Epic@UNC Integration

  • Provides direct integration to NC CSRS seamlessly within Epic@UNC allows users to examine data in the same EMR system they are using for patient care to reduce the time spent logging into another system
  • Epic@UNC integration with North Carolina's Prescription Drug Monitoring Program (PDMP) supports minimal interruption to clinician workflows and saves time/clicks

Tip Sheet Ambulatory

Tip Sheet Inpatient

Epic@UNC Personalized coaching consults

Provides personalized Epic@UNC coaching and training to improve provider efficiency and EMR satisfaction

Select "Request a Provider Coaching Session" from the "References" menu in Epic@UNC or click here

IP Meds

and Orders from Haiku Provide Epic@UNC functionality to boost efficiency and EMR personalization. Physicians can now place most common orders from Haiku on their iOS device in the ED and hospital, this feature can save time and clicks.

Tip Sheet

Personalized Order Panels (IP and OP)

Provide Epic@UNC functionality to boost efficiency and EMR personalization. Physicians can now create their own order panel on the fly right within the ordering workflow, this feature can save time and clicks

Lab Booklet

Video Training

Allows Clinicians to Close Care Gaps from a SmartSet

Provide Epic@UNC functionality to boost efficiency and EMR personalization. Clinicians can more easily place orders to satisfy multiple care gaps in primary care or care management, this feature can save time and clicks for PCPs and care managers.

Tip Sheet

Create your own copy of Provide Epic@UNC functionality to boost efficiency and EMR personalization

Physicians can now copy and modify order sets from their colleagues, this feature can save time and clicks

Tip Sheet

Video Training

Epic@UNC Precharting

Provide Epic@UNC functionality to boost efficiency and EMR personalization by helping clinicians get a head start on charting before the patient arrives in the clinic. This feature can help save time.

Tip Sheet

Video Training

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