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Title Contributor Summary Materials
Dragon DMO Epic@UNC integration  ISD

•Provide a more powerful, cloud-based voice recognition engine seamlessly integrated within Epic@UNC to improve usability, efficiency and reduces the time spent logging into another system for medical dictation

•A new cloud-based version called Dragon Medical One (DMO) is the system-wide software replacement of Dragon Medical Network Edition (DMNE)

•Key DMO benefits include: cloud-based voice engine accuracy, efficiency and accessibility 

Tip Sheet
Epic@UNC 2018 Upgrade - Secure Chat ISD 

•Provide a powerful secure texting tool seamlessly within Epic@UNC to allow users to communicate with each other in the same EMR system they are using for patient care (to reduce the time spent logging into another system)

•Epic@UNC Secure Chat allows users to exchange secure text messages for quick communication and collaboration seamlessly within Epic@UNC and the Haiku/Canto/Rover mobile apps among colleagues across UNC Health Care

•Secure texting in Epic@UNC can include links to patients’ charts to enable clinicians to easily access chart review and respond securely with text or images 



Tip Sheet Video

Training 

Epic@UNC 2018 Upgrade - SlicerDicer ISD 

•Provide a powerful data exploration tool seamlessly within Epic@UNC allows providers to examine data in the same EMR system they are using for patient care (to reduce the time spent logging into another system)

•Epic@UNC SlicerDicer is a robust data exploration and data visualization tool integrated seamlessly within Epic@UNC

•Seamlessly within Epic@UNC, users can investigate, customize and refine their data exploration on-the-fly

•Providers can take action on the data, examine trends, drill down to line-level details, and jump to related patient records to follow-up



In LMS, search for HCSISDSLDICER.   Consists of a document and an online tutorial.

ISD Service Desk support for Epic@UNC users ISD

•Resolve Epic@UNC issues on the first call to the Service Desk to reduce the time our providers spend on technical issues 

•24/7 Service Desk support for Epic@UNC users helps to ensure users get real-time assistance with issues that impact their ability to take care of our patients 

984-974-4357  or  https://unchc.service-now.com
Most Viewed Epic@UNC Tip Sheets, videos and personalization materials and details about classes ISD

Showcase of key training content from Epic@UNC Tip Sheets, "It's Possible" videos and LMS classes to reduce the time providers spend searching for training content and highlight resources to boost efficiency 

Prescription Drug Monitoring Program (PDMP) Epic@UNC Integration ISD

•Provide direct integration to NC CSRS seamlessly within Epic@UNC allows users to examine data in the same EMR system they are using for patient care to reduce the time spent logging into another system

•Epic@UNC integration with North Carolina's Prescription Drug Monitoring Program (PDMP) supports minimal interruption to clinician workflows and saves time/clicks 

Tip Sheet
Epic@UNC Personalized coaching consults ISD

Provide personalized Epic@UNC coaching and training to improve provider efficiency and EMR satisfaction

Epic@UNC 2018 Upgrade -   IP Meds and Orders from Haiku  ISD

Provide Epic@UNC functionality to boost efficiency and EMR personalization.  Physicians can now place most common orders from Haiku on their iOS device in the ED and hospital, this feature can save time and clicks

Tip Sheet
Epic@UNC 2018 Upgrade -  Personalized order panels (IP and OP) ISD

Provide Epic@UNC functionality to boost efficiency and EMR personalization.  Physicians can now create their own order panel on the fly right within the ordering workflow, this feature can save time and clicks

Video Training
    Epic@UNC 2018 Upgrade - Allow Clinicians to Close Care Gaps from a SmartSet ISD

Provide Epic@UNC functionality to boost efficiency and EMR personalization.  Clinicians can more easily place orders to satisfy multiple care gaps in primary care or care management, this feature can save time and clicks for PCPs and care managers

Epic@UNC 2018 Upgrade - Create your own copy of another user's order sets  (IP and OP) ISD

Provide Epic@UNC functionality to boost efficiency and EMR personalization.  Physicians can now copy and modify order sets from their colleagues, this feature can save time and clicks

Tip Sheet
Epic@UNC Precharting ISD

Provide Epic@UNC functionality to boost efficiency and EMR personalization by helping clinicians get a head start on charting before the patient arrives in the clinic, this feature can help to save time

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